FAQ
Customer Care
- You may contact us via phone at 1-800-401-9261
- We are available Monday to Saturday, excluding US holidays.
- 10:00 AM to 8:00 PM Eastern Time
- 9:00 AM to 7:00 PM Central Time
- 8:00 AM to 6:00 PM Mountain Time
- 7:00 AM to 5:00 PM Pacific Time
- You can also email at iwharper@consumer-care.net .We will respond to an email inquiry within 2 business days.
Shipping
- To provide reliable delivery, we offer FedEx Ground®, FedEx 2Day®, and FedEx Standard Overnight®, depending on your needs.
- Expedited orders placed for 2:00 PM Eastern will be shipped the same day, Monday to Friday, excluding US holidays.
- Orders can be shipped to any address in the 50 United States, excluding PO Boxes. Currently, we do not ship internationally.
- All products are shipped from our fulfillment partner in Kentucky.
Payment & Fees
- We accept American Express, Visa, MasterCard, and Discover for order payment.
- Shipping fees are calculated automatically based on the type of service and destination.
- Sales tax will be collected, where applicable, and automatically added in checkout.
Gift Options
- Feel free to send our items as a gift. No prices are shown on the packing slip included in the box.
- We do not currently offer gift wrap or personalization/engraving of items in our shipments.
Cancellations
- Since we start processing your order right way, we regretfully cannot accept cancelations after order placement.
Returns
- Returned items must be in new condition, not worn or washed, including all original tags and/or labels.
- Mark the reason for return on the included sheet.
- Returns are accepted within 30 days of delivery.
- Please allow 1-2 weeks for payment refund to the original purchase method.
- Please ship your return in the original packaging and use a shipping carrier that allows tracking such as FedEx, UPS, or USPS.
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